Are you fascinated by new technology? Can you explain how it solves peoples everyday problems? Can you extend an existing relationship? Can you close a deal?

Gradwell is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended. 2006 and 2007 have been equally exciting and we are continuing to double every year in terms of customer base, financial turn over and staff. We are a team of 30 with annualised turnover of £2.4 million.

We are looking for new graduate with great communication skills to work with our existing customer database to review customers requirements, understand their businesses and look for opportunities where our other products can help them cut costs and improve their business. We have over 7000 customers and sell a relatively low value product, so we focus on volume and efficiency.

Prior experience of the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

The key activities of this role are:

• Proactively making contact via telephone and email to our existing customer base (7000) to ensure customers are fully satisfied.
• Increasing the number of products sold per customer and the average revenue per customer
  Identify opportunities for cross and up-selling upgrades to existing services and of course, new services.
• Gathering additional intelligence on our customer base. If opportunities to help customers arise, you will ensure they are swiftly passed to the relevant service team.

You will be well organised, enthusiastic about new technology, eager to learn, good at asking questions to solve problems and have good written and spoken English with a clear telephone manner.
We sell a high volume of relatively low value products and services (e.g. £200) to UK Micro and SME businesses. As a result, your efficient and structured approach to the sales process will be essential to meet your commission targets. We use the Netsuite CRM system (www.netsuite.com).

The position is available on a full or part time basis:

• Part time, at £7.40 per hour (min 15 hours a week, between 8am and 8pm Monday to Friday), plus commission.
• Full time, Basic Salary of £13,500 to £15,000 per year plus commission (OTE 30k). We also offer a range of benefits (including free parking in Bath, telephony and internet services).

The position is based at our Bath offices in Cheltenham St, Bath, reporting to our Sales Manager. You will receive 24 days holiday per year (pro-rated if part time).

Application Details

For more information, please view our website at http://www.gradwell.com or contact Derek Swindell (derek@gradwell.net, 01225 800 800).
Please apply via email to Derek Swindell, or post to: gradwell dot com Limited, 26 Cheltenham St, Bath, BA2 3EX.
Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern.
We are continually expanding our sales team, so if you are interested in working with us, please get in contact.

No Agencies please.