Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

(15hrs a week, GBP10 per hour)

About Us

As a new and fast moving technology, VoIP is a demanding product to provide and our customer support team is regularly faced with evaluating new and different types of network routers, phones, broadband services etc. to make sure it all fits together correctly so our clients can make phone calls.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended.

Prior experience of the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

Your responsibilities will include:

• Responding in an accurate and timely manner to customer queries (via email and telephone) regarding invoices and payments
• Monitor credit risk in customers and ensure prompt payment
• Banking Cheques & processing Direct Debits
• Processing Customer Cancellations and refunds

You will be well organised, enthusiastic about new technology, eager to learn, good at asking questions to solve problems and have good written and spoken English with a clear telephone manner.

Salary is �10 per hour. We also offer a range of benefits (including free parking in Bath).

This is a part time position. We require an average of 15 hours a week to be completed across 3 or 4 days in the week between 9am and 6pm, M-F. Additonally the 2nd and 3rd working days of the month will need to be worked in full to support the monthly billing run.

Application Details

For more information, please view our website at http://www.gradwell.com or contact Peter Gradwell (peter@gradwell.net, 01225 800 800).

Please apply via email to Peter Gradwell, or post to: gradwell dot com Limited, 26 Cheltenham St, Bath, BA2 3EX.

Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern.

Closing Date 31st May 2006. Position available immediately.