Gradwell dot com Limited is a rapidly growing Internet Services Provider who focuses on VoIP (www.gradwell.com/voip/), email and web service solutions. We are a pioneer in the exciting new world of Internet telephony and this section of our business is growing rapidly.

£13,500 per year

As a new and fast moving technology, VoIP is a demanding product to provide and our customer support team is regularly faced with evaluating new and different types of network routers, phones, broadband services etc. to make sure it all fits together correctly so our clients can make phone calls.

We have won a number of awards in 2004 and 2005 in various DTI schemes including “Best use of Broadband” for our VoIP product and “Best Teleworking Company” and “Best Online Customer Service” for both of which we were highly commended. 2006 and 2007 have been equally exciting and we are continuing to double in terms of customer base, financial turn over and staff.

Prior experience of the Internet, IT and Telecoms Sectors will be highly beneficial as our core business is selling outsourced telecoms, email and web hosting services to IT consultants, designers, media agencies and other small and medium sized technology based businesses.

About the job

Your responsibilities will be providing 1st customer support as part of a team of four to customers for our VoIP, email and web hosting services.

You will need to have a good familiarity with web, email and computer networks, an understanding of broadband, experience with MS Windows operating systems or linux based systems . Experience with Asterisk and other VoIP services will be a plus.

You will be well organised, enthusiastic about new technology, eager to learn, good at asking questions to solve problems and have good written and spoken English with a clear telephone manner.

This position will appeal to those with a keen interest in the latest internet and telecoms technology.

Salary is £ 13,500 per year. We also offer a range of benefits (including free parking in Bath).

This is a full time position (37 hours a week, in an 8-8 shift pattern), based at our Bath offices in Cheltenham St, Bath, reporting to our Customer Support Manager. You will receive 24 days holiday per year.

We are also expanding our Support during evening, weekend and bank holidays and we would expect you to work an 8am-4pm and 12pm-8pm week day shift pattern, as well as one weekend a month.

Application Details

For more information, please view our website at http://www.gradwell.com or contact David Stockford (david.stockford@gradwell.net, 01225 800 888).

Please apply via email to David Stockford, or post to: gradwell dot com Limited, 26 Cheltenham St, Bath, BA2 3EX.

Our offices are located on the Lower Bristol Road in Bath, a 10 min walk from the train station, next to the Green Park Tavern.

Position available immediately.